Refund Policy, Withdrawals & Transfers
Recreation Services wants you to enjoy your experience. In the event of a cancellation, time or location change, participants will be notified with as much lead time as possible. Approved refunds are subject to a 10% administration fee. Please allow 3 weeks for processing of a refund cheque. Payments made by credit card will be refunded back to the card.
Some programs are cancelled due to insufficient enrollment. Should we cancel a program, your preference of a full refund, credit on account, or enrollment in another available program will be made.
Ongoing classes and programs:
If you find that the class you registered for is not what you expected and you want to cancel, please make sure you call BEFORE the second class and we will refund you for the remaining sessions. No refunds are given after the 2nd session except where circumstances are beyond an individual’s control.
Leagues, Camps, Courses, Special Events & One Day Programs:
Due to the nature of these programs, if you need to cancel a registration please be sure to notify us 3 working days before the start date of the program. No refunds will be given if notification is less than 3 working days except where circumstances are beyond an individual’s control.
If you are on a waitlist and you receive a call that there is space available, we will hold the spot for 24 hrs only. On long weekends, this time will be extended until the first business day after the holiday.